This Privacy Policy explains how Rio Cleaning Services LLC ("Rio Cleaning Services," "we," "us") collects and uses information when you visit riocleaningservice.com or contact us about our residential cleaning services.

Information we collect

When you call us, email us or submit our estimate form, we collect the information you choose to share, such as your name, phone number, email address, ZIP code, the type and frequency of cleaning you're interested in, the number of bedrooms and bathrooms in your home, your preferred contact method and any message you include.

Like most websites, our hosting provider may automatically record basic technical information such as your IP address, browser type and the pages you visit. If we enable analytics or advertising measurement tools (for example, Google Analytics, Google Ads or Meta Pixel), those tools may use cookies or similar technologies to understand how visitors use the site and how our advertising performs.

How we use your information

To respond to your request and prepare your cleaning estimate.
To schedule, provide and follow up on cleaning services.
To communicate with you about your request or appointments.
To maintain records and improve our website and services.

We do not sell your personal information.

How your form submission is processed

Our estimate form is processed by our own website server, which emails your request to our business inbox and keeps a backup copy on our hosting account so no request is lost. If you include an email address, we send you a short confirmation that we received your request.

SMS / Text Messaging

When you opt in to receive text messages from Rio Cleaning Services LLC, we collect your mobile phone number and your consent so we can send the messages you agreed to receive.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver our messages (such as our SMS platform), who are not permitted to use it for any other purpose.

You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at riocleaningservices.m@gmail.com or (267) 694-4609.

Sharing

We share information only with service providers that help us operate our business (such as email, website hosting and form delivery), when required by law, or to protect our rights and safety.

Data retention and security

We keep information only as long as needed for the purposes above or as required by law, and we use reasonable measures to protect it. No method of transmission or storage is completely secure.

Your choices

You can ask us to access, correct or delete the personal information you've shared with us by emailing riocleaningservices.m@gmail.com or calling (267) 694-4609. You can also control cookies through your browser settings.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.

Contact

Rio Cleaning Services LLC
Philadelphia, Pennsylvania
(267) 694-4609 · riocleaningservices.m@gmail.com